Q: Who started your company?
A: I started the company in 2007. After working for several custom-home builders, I really got the itch to try to do my own thing.
Q: When and how did you choose this career?
A: When I was at Texas A&M University in College Station, Texas, in the agricultural engineering college, I was recruited by a Houston home builder for an internship and subsequently offered a permanent job.
Q: How has the remodeling profession changed since you’ve been involved?
A: When I first started, people were just looking for the best price; they’re still looking for price, but they’re also looking for quality workmanship.
Q: What is the most unusual project in which you’ve been involved?
A: A master closet. It was in a custom home built back in the early 1990s, and the owner said he just didn’t like the way the closet worked. We ended up ripping the whole thing out, moving some walls and building a closet that looked like a kitchen.
Q: What’s the best advice you’ve received in your career?
A: I think it was to listen carefully because by listening you learn everything you need to know about your clients’ personalities and their wants and needs.
Q: What have you done to grow your business in the current economy?
A: I’ve doubled or tripled my marketing budget this year. My website has been completely redesigned. The first thing a potential client is going to do is check your legitimacy—do you belong to the Better Business Bureau, do you have a website, are you qualified to be in my house? If not, you’re not even going to get a phone call.
Q: What motivates you every day?
A: My family is always my motivation, but I want to do well by my customers, too. I feel like I’m taking them under my wing, and I don’t want to let them down.
Q: Where do you see the future of the remodeling industry?
A: I think the remodeling industry is the best industry to be in right now. I predict in 10 years the remodeling industry is going to be as big or bigger than the residential new-construction industry because people are staying in their homes and remodeling instead of buying new homes; they’re saving money and doing things that make them happy.
2008, Joined the Greater Houston Builders Association (GHBA)
2011, GHBA Remodelers Council’s (RMC) board of directors as education chair
RMC’s Public Relations Committee member
In 2010, Lynch took on a leadership position for RMC’s Project Independence, which refurbished five apartments and seven bathrooms to assist homeless female veterans in the community. He also donates time and money to his son’s baseball team; his alma mater, Texas A&M University; and his church.