- Adapt your niche
capabilities to your clients’ specialized needs, while always
seeking to add value.
- Drive to create mutually
beneficial relationships with your clients, industry professionals and
- Develop a
“doer/seller” mind-set, which is driven throughout
all levels of the organization.
- Evaluate and rate potential
clients in terms of suitability
for your strengths, and prioritize time and resources accordingly.
- Why vision, value systems
and corporate culture are key components to a comprehensive business
- The oldest trade around:
customer relations. Insight and recommendations on how to facilitate
- What best-in-class firms are
doing to strengthen customer loyalty. Case studies include Gilbane, DPR
and The Norwood Company.
- Programming customer loyalty
into your work: 10 approaches. Recommendations describing crucial,
practical steps toward building a solid foundation for a successful
customer loyalty program.
- The power of emotionally
invested employees. Engaged employees are the foundation for a
successful customer loyalty and business development program