With longer warranties and stringent research and development, manufacturers are working hard to limit product issues and provide superior customer service. Following decades of experience and constant product development, manufacturers also tend to stand behind their products with longer warranties ? in some cases, lifetime.
To simplify the evaluation and comparison process, Superseal recently rolled out an online “spec-writer” which allows customers to collect and organize technical information within their own password-protected account. With Jeld-Wen’s Partners Portal tool, customers have a dedicated, password-protected page featuring order details, tracking and history. Many Web sites offer product warranty details, building code requirements, and even seminar and trade show notices.
To remain competitive, manufacturers have beefed up the R&D resulting in some amazing technological advancements and product enhancements.
These changes can be partially attributed to the more knowledgeable consumer, as Superseal’s vice president, Ron Vespa, explains.
“Today, manufacturers have to be proactive to keep up with what is going on in the market and come out with new designs and spice up what they have to offer,” says Vespa. “You have to be on top of your game to remain on top.”