Implementing Systems Can Reduce Errors, Dealers Told
Putting a series of systems and procedures in place can help eliminate mistakes that drain the profits of kitchen and bath dealers, according to a pair of dealer-members of the Bath & Kitchen Buying Group (BKBG). The pair Michael Schwartze and Rick Glickman addressed members of the Houston, TX-based BKBG at a recent educational conference sponsored by the member-owned co-op.
Schwartze, of the St. Louis-based Callier and Thompson Kitchens and Baths, and Glickman, of the Skokie, IL-based Dream Kitchens, suggested the following checklist of procedures for cutting back on costly mistakes:
- Use a check measure list to be sure to review the procedures
that tend to create mistakes and drain profits.
- Two sets of eyes are better than one. Have someone from your
firm team up with the kitchen/bath designer to check each job for
errors, and to make sure the job is installable.
- Employ a detailed contract, containing all relevant information
from product selection to installation. Have everything in writing
signed by the customer and a design firm representative.
- Employ a closing sign-off sheet with every customer, containing
a checklist of items that have been completed or are the customer's
- Have a job book at the job site, containing all warranty
papers, installation specs, use-and-care information, product
technical assistance and related materials. At the conclusion of
the job, this information should be presented to the homeowner
during the walk-through.
- Use a drawing number and include that number on the contract.
Draw a red line through old or outdated drawings. Have customers
approve in writing final designs.
- Check all projects after completion for areas of profit drain, and discuss all projects with the design team for pros and cons.