Implementing Systems Can Reduce Errors, Dealers Told

Implementing Systems Can Reduce Errors, Dealers Told

Putting a series of systems and procedures in place can help eliminate mistakes that drain the profits of kitchen and bath dealers, according to a pair of dealer-members of the Bath & Kitchen Buying Group (BKBG). The pair Michael Schwartze and Rick Glickman addressed members of the Houston, TX-based BKBG at a recent educational conference sponsored by the member-owned co-op.

Schwartze, of the St. Louis-based Callier and Thompson Kitchens and Baths, and Glickman, of the Skokie, IL-based Dream Kitchens, suggested the following checklist of procedures for cutting back on costly mistakes:

  • Use a check measure list to be sure to review the procedures that tend to create mistakes and drain profits.
     
  • Two sets of eyes are better than one. Have someone from your firm team up with the kitchen/bath designer to check each job for errors, and to make sure the job is installable.
     
  • Employ a detailed contract, containing all relevant information from product selection to installation. Have everything in writing signed by the customer and a design firm representative.
     
  • Employ a closing sign-off sheet with every customer, containing a checklist of items that have been completed or are the customer's responsibility.
     
  • Have a job book at the job site, containing all warranty papers, installation specs, use-and-care information, product technical assistance and related materials. At the conclusion of the job, this information should be presented to the homeowner during the walk-through.
     
  • Use a drawing number and include that number on the contract. Draw a red line through old or outdated drawings. Have customers approve in writing final designs.
     
  • Check all projects after completion for areas of profit drain, and discuss all projects with the design team for pros and cons.

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