Beyond Bidding

Another recent client said being part of Kaplan and Streaman’s team was invaluable. “Matt visited the jobsite continually, and he and Mike were in constant contact with us. They understood our budget constraints and were willing to compromise,” she says. “They helped us reach decisions about where to splurge and be conservative.”

Kaplan notes every aspect of what the team does is designed to take the fear out of remodeling and maintain an ongoing relationship with the homeowner. He says: “Custom residential is complicated enough. Dealing with an old building adds a measure of complexity. We want to defuse surprise as much as we can. What has evolved is explaining to a client that if we can work toward a realistic budget, then they’ll have an entire team available to them day one, but they must be able to participate. Whatever success comes of our work is in large measure because of them.”