Showroom Staff Can Be Valuable Partners for Remodelers
Showroom reps look out for remodeling contractors' interested and financial health, while maximizing homeowner satisfaction
Communication is critical to success, and Kress tweaks his communication style to the preferences of the specifier. “The specifier is in control of the project, and he’s the one who sends his client to see me, so that’s the person who needs to control the flow of information. He can make initial contact, or I can. It’s up to him and I do what he wants,” Kress says.
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