Blog Archives




 
  • Using Moulding to Enhance Spaces

    - Monday August 27, 2012
    Editor's Note: This is the first in a five-part series about mouldings, taken from a whitepaper by Fair Lawn, N.J.-based Kuiken Brothers Co. Inc. titled "Using Moulding to Enhance the Beauty and Elegance of a Space and Create New Revenue Streams." As a professional interior designer, you have a keen eye for detail. You understand and appreciate things like structure, concept, hierarchy, continuity, history and tradition. You recognize quality and craftsmanship. You also want to improve your bottom line. Most interior designers have three options for making money—hourly rates, flat fees for project work and industry-standard products and services mark-ups. As a small business owner, you’re on the never-ending search for new...
  • Can good customer service make you better?

    By Bonnie Pickartz - Friday August 24, 2012
    You know your trade. You know that you offer quality and value. So how do you define that in a way that the client will understand? That you are their best choice? You enhance your service and/or product by backing it up with customer service that goes above and beyond. Customer service often takes a back seat. The salesmen sell your services, the craftsmen do the work (and often both of these are done by the same people), but the person who backs everything up and answers all the questions is secondary. However, great customer service is usually the best sales tool you have. When a potential client makes contact with you, you aren't selling, you are providing information and assistance. The client is either impressed with your...
  • Keeping Employees Motivated in the Dog Days of Summer

    By Jeff Kaliner - Monday August 20, 2012
    It’s easy for even the most high-achieving employees to languish when the kids are out of school and vacation is just around the corner. Keeping employees motivated in the dog days of summer can pay productivity and efficiency dividends for your company year-round. A careful balance of positive reinforcement and flexibility, with a little tough love, will help reenergize employees and keep them focused when the mercury rises. Our company has been named a top workplace in major cities up and down the east coast, and we attribute that primarily to employee satisfaction. We do our best to help our employees realize they’re an important part of the Power family. Knowing how much their role in the company is valued across all departments...
  • Know Your Process

    By Daniel Wolt - Monday August 13, 2012
    Why are window sales pitches usually more than two hours long? Most people I know think a movie is too long if it goes much more than that. If movie stars, superheroes and Hollywood magic can’t keep us enthralled for much more than two hours, who really wants to listen to a sales pitch for that long? For years I worked in the world of appointment setters, a commissioned sales team with a churn rate that was in the double digits and a constant need to sell, sell, sell. It was the industry standard way of selling replacement windows. Many people go into business for themselves after working for a boss for years and thinking they can do it better. That would have been my story too, except it was my company. When I walked away, I swore...
  • Surveys, Collaborations and more: August on FRP

    By Andrea Girolamo - Thursday August 9, 2012
    Our editors never rest, even in the summer time.  This month, all three magazines feature top professionals dishing out advice to help you build your most successful businesses. The centerpiece of Kitchen & Bath Design News' August issue is an in-depth survey of the design desires and buying preferences of Gen X & Gen Y -- KBDN editor Janice Costa writes it best :  Generations X and Y, for example, seem to have a number of design preference commonalities, from a love of color and texture to a desire for clean, simple and modern designs. Some of these come from necessity, as this generation tends to have less...   Qualified Remodeler 's Laurie Grant profiles a remodel that is totally in season, and brings the beach life to a...
  • Building loyalty, trust on social media

    By Todd Vendituoli - Thursday August 9, 2012
    Almost everywhere you look there is something that mentions social media or Twitter or Facebook with people telling you that you should be part of it. Yet, for many small businesses it can be daunting. It’s a new idea of sorts and it’s so different than just placing an ad in a paper and hoping for results. There are so many things to learn and new ways of promoting your business, and many of us know we should be using it but are secretly hoping it fades away so we can silently say, “Wow, I’m glad I didn’t waste my time.”   Yet I don’t believe that it will just fade away, and the longer you procrastinate using social media the harder it will be to get a foothold later. So, let’s take a look at what you could do to...
  • Talk to Someone Today

    By Kenneth W. Betz - Monday August 6, 2012
    Asked about his favorite thing in his office, Tim Swafford of Swafford Construction in Chattanooga said it was his telephone. “It’s the cheapest and most effective tool I own,” he said. The question was part of an interview of Swafford as NAHB’s Remodeler of the Month to be published in the September issue of Qualified Remodeler , in case you were wondering if I routinely go around asking aimless questions of busy remodelers. But I liked Tim’s answer. It addresses, I think, the frustrations and pitfalls I’ve observed resulting from over-reliance on technology like email and texting, not to mention attempts to communicate via social media. My response to tedious and imprecise emails frequently is: “Oh, for heaven’s...
  • Top 25 quotes about architecture and inspiration

    - Friday August 3, 2012
    Since my first years in college, I began keeping a list of meaningful quotes. For me, they were architecture-related. Some distantly – theoretical; some straight up like a good cocktail. They all grounded me while at the same time lifted me – inspiring me to greatness.   It’s rare to find a client that allows you to actually produce architecture … Architecture, rather. I think I’ve only had a few since I completed my graduate work in 1996. So, like glancing at the ubiquitous motivational magnets magically clinging to the side of the Sub-Zero fridge, my list of quotes is occasionally dusted off from beneath the stacks of architecture and design journals for a quick read while I await the next exciting client.   The...
  • To Reface or Replace

    By Mark Gandy - Monday July 30, 2012
    Refacing, sometimes also called “face lifting,” can be an economical alternative to replacing kitchen cabinets. Refacing cabinets involves replacing existing cabinet doors, hinges, drawer fronts, drawer boxes and hardware and re-laminating of cabinet face frames and finished end panels with new wood veneer. In effect, an existing kitchen can be completely transformed without removing the existing cabinet boxes, countertops, flooring, backsplash or appliances. The most common myth about cabinet re-facing is that it can always be done for a fraction of the cost of new kitchen cabinets. This is the most common sales pitch used by companies that strictly offer cabinet re-facing. Because Bath Kitchen and Tile Center offers new...
  • Up From the Ashes: Rebuild or Remodel?

    By Richard Appelbaum - Monday July 23, 2012
    On Nov. 13, 2008, our home of 30 years was reduced to ash. The Tea Fire—so-called because it began in an abandoned tea garden high in the hills above Santa Barbara, Calif.—swept through canyons and hillsides, driven by hot, dry, 70 mph Santa Ana winds. In a few hours, some 220 homes ceased to exist. My wife Karen and I, perhaps mercifully, were out of town, and therefore spared the memory of fleeing a wall of flames. On the other hand, we also learned that there is at least one major downside to traveling with only carry-on luggage: we returned to a home site that was still smoldering, in which nothing remained of our former lives, except two suitcases full of dirty clothes. We were fortunate in that we had good insurance coverage...