Blog Archives
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Deadlines rule
By Rob Heselbarth - Monday January 7, 2013
Deadlines rule my professional life. If we editors don’t get our magazines to the printer by deadline, we pay financial penalties, potentially higher shipping fees, and we might lose our slot on the presses and get delayed several days, which means you get your magazine late. Deadlines also rule remodelers’ lives. If the concrete guy misses his deadline, or the windows arrive late, the domino effect of schedule changes this would create can be enough to give a project manager a heart attack. Profit could suffer and clients would get upset, which never is a good combination. Deadlines make it easy to hold people accountable, and can help when trying to judge a person’s performance. It’s pretty simple, actually; Did so-and-so meet... -
Changing Customer Service Needs in an Increasingly Online World
By Jeff Kaliner - Monday December 17, 2012
Throughout the past few years, posting reviews of products and services on social media and online consumer review sites has become increasingly popular for consumers, and particularly homeowners researching their options for home remodeling services. From Angie’s List and Yelp to CitySearch and Google Places, not to mention Facebook and Twitter, there is a growing list of online resources where customers can provide detailed reviews of their personal experiences — good, bad and indifferent — for all the world to see. Likewise, the number of people consulting those reviews and personal accounts before deciding on a major purchase or signing a contract for a service is also growing by the day. In fact, according to a recent Nielsen... -
Waterfall from the Ceiling
By Laurie Banyay - Monday December 3, 2012
After returning from a 10-day trip to Pittsburgh over the 4th of July, I spent my last day of vacation at home doing laundry and preparing for the week ahead. On my fifth and final load, I heard water flowing, but didn’t think much of it. My mistake. A hose had burst off my second-story washing machine and water had seeped through the floor then poured through the kitchen ceiling, dumping what ended up being at least 1/2 inch of water on the kitchen floor. At least 1 inch of water saturated the laundry room floor. The space between the floor and ceiling was soaked and water damage was spreading fast. I watched drywall turn yellow and cracks spread by the inch. After a frantic call to my insurance company, emergency cleanup workers... -
Hurricane Sandy – How businesses can play a role in recovery
By Jeff Kaliner - Monday November 19, 2012
By Jeff Kaliner When Hurricane Sandy hit the Northeast last month, it caused a massive amount of destruction in numerous cities and communities, especially in New York and New Jersey. From widespread flooding and power outages to gas shortages and the leveling of entire neighborhoods and towns — the list of damage inflicted by the storm is long and requires an intensive recovery effort. Businesses in the affected areas are also dealing with additional problems, such as revenue loss, property damage, data loss and employee absenteeism due to hardship. That’s something we know firsthand, as several of our Power locations, including offices in Long Island and northern New Jersey, were hit directly by the storm. We were lucky and only had... -
What Designers Must Address with Moulding
- Wednesday November 14, 2012
Editor's Note: This is the fourth in a five-part series about mouldings, taken from a whitepaper by Fair Lawn, N.J.-based Kuiken Brothers Co. Inc. titled "Using Moulding to Enhance the Beauty and Elegance of a Space and Create New Revenue Streams." Mouldings are used in new home construction when homeowners are trying to create a specific look and feel. They may have a preference for a certain period in history and want to recreate that. Or, they might want to fit into a neighborhood that has a commonality of style. In renovation, mouldings are generally used to change the way a room works and feels. Encourage homeowners to consider mouldings early. Christine G.H. Franck, designer and co-author of Winterthur: Traditional American... -
The Digital Divide
By Kenneth W. Betz - Monday November 5, 2012
At some point early on at the Remodeling Show in Baltimore (Oct. 10-12) I was struck by the fact I was surrounded by technology, most of it working only part of the time, if at all. Wi-Fi was not to be had on the show floor, at least not reliably. Now, to be honest, I wasn’t all that concerned because I have neither a smartphone nor a laptop. Then there were the booth personnel, relentlessly thumbing their smartphones. I used to think these were really important people with a lot of urgent messages – until one of them offered to find his company's PR contact for me and engaged in that very same interminable thumbing behavior. It was then I finally realized most of those people intently staring at their smartphones were just looking... -
The Evolution of Modern Moulding
- Monday October 29, 2012
Editor's Note: This is the third in a five-part series about mouldings, taken from a whitepaper by Fair Lawn, N.J.-based Kuiken Brothers Co. Inc. titled "Using Moulding to Enhance the Beauty and Elegance of a Space and Create New Revenue Streams." Almost all mouldings are replicated from unique/original and custom designs from products craftsmen created more than 200+ years ago. Many of these original craftsmen studied and understood proper scale and proportion and the ancient orders of Greek and Roman architecture. Throughout time, the designs were subtly distorted. An easy way to reproduce these elegant design elements was to take a moulding off of a wall, trace it on a piece of paper, fax it to a mill, and ask the mill to... -
Why the 25E Residential Performance Tax Credit Matters
By Jeff Kaliner - Monday October 22, 2012
By Jeff Kaliner Federal tax credits for residential energy efficiency projects aren’t new to the home remodeling industry. The recent credits for windows and doors that were valid in 2010 and 2011 gave our industry a boost when the stinging memory of 2008 made consumers nervous to invest in their homes. Green home projects helped homeowners ease back into investing in their property because of the return on investment, lower utility bills, and increased resale value they promised. Now that we’re seeing more stability in the market in 2012, another exciting tax credit is on the horizon – the 25E Residential Performance Tax Credit. 25E is exciting because it provides consumers the opportunity to see the drastic impact of energy... -
Remodeling Show Recap
Rob Heselbarth, Editorial Director Based on the unscientific method of guess-making, attendance at this year’s Remodeling Show and DeckExpo appeared better than when it was in Baltimore two years ago, but roughly the same as it was in Chicago last year. Regardless, manufacturers were pleased at attendance and the quality of the remodelers visiting their booths and inquiring about new products. Thankfully the event is co-located with the DeckExpo, which buzzed a little louder than the Remodeling Show side of the show floor. The DeckExpo included more attendees and more new products than the Remodeling Show event, and there’s no obvious explanation for this observation. One possible reason is the popular belief that homeowners are... -
Choosing Remodelers
By Mark Gandy - Monday October 8, 2012
Choosing the right kitchen or bath remodeler can be a very stressful experience for your clients. If planned properly it can also be one of the most exciting times of their lives. They are entrusting a stranger with the safety of their money, home and family. Making the right decision can be the difference between a seamless and satisfying experience and a remodeling nightmare. Take the time to educate your clients to help them choose a remodeler who understands their needs, speaks their language and respects their lifestyle. The following are summarized points from the NAHB pamphlet “How to Choose a Remodeler” that can help your clients go through the process of choosing a remodeler: Before you meet with a remodeler develop an idea...




