Every business owner, no matter the industry, can agree that good customer service is an essential element to success. Treating customers with respect and learning how to anticipate their wants and needs are basic principles that should be at the core of every business. In the home remodeling industry, especially, our customers put a high value on customer service – for good reason. Homeowners are often planning remodeling projects during their increasingly limited free time, and therefore demonstrate less patience for miscommunication and poor service than they might when dealing with a service professional in another industry. In addition, since a home is most likely the largest purchase he or she may ever make, emotions often run...