North Olmsted, OH - Moen Incorporated was recently recognized by Smart Business magazine for its customer service in its World Class Customer Service Awards. Moen was one of only 12 honorees out of more than 30 finalists, and received special, category-specific recognition for its outstanding training system.
“At Moen, we strive for perfection. And everything we do in our Consumer Services department is done with the goal of creating Moen advocates for life,” said Tony Sackett, operations manager, Moen. “We’re extremely honored to receive this important distinction and to be recognized for a business practice that we find so extremely important within our company.”
The World Class Customer Service Awards program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best. 2012 World Class Customer Service Award recipients were selected by a judging panel comprised of Smart Business editors and past award honorees. Moen provided both a written submission, as well as an oral presentation, to be considered for the program.
“Every new hire in our consumer service department spends hundreds of hours in intense classroom training to learn about Moen products, processes, warranties and more,” added Sackett. “This process is extremely difficult, yet we realize how vital it is to our success in establishing a satisfied customer – and one that continues to come back to the Moen brand for life.”